Privacy Notice
Last updated: July 2026
Welcome to Park Planner's website Privacy Notice. We respect your privacy and are committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website (regardless of where you visit it from), what we collect when you register your interest or contact us, and tells you about your privacy rights and how the law protects you.
Aim
Park Planner aims to ensure that all personal and special category data provided to us is stored and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA). This applies to all data, regardless of whether it is held in paper or electronic format.
Legislation and Guidance
This privacy notice meets the requirements of the UK GDPR and the DPA, and is based on guidance published by the Information Commissioner's Office (ICO).
Roles and Responsibilities
The Directors have overall responsibility for ensuring that Park Planner complies with its data protection obligations. Day-to-day responsibility rests with our nominated data protection lead, who ensures that all staff are aware of their data protection obligations and oversees any queries related to the storing or processing of personal data.
Definitions
| Term | Definition |
|---|---|
| Personal data | Data from which a person can be identified, including data that, when combined with other readily available information, leads to a person being identified. |
| Special category data | Data such as racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; sex life; sexual orientation; genetic data; biometric data; and physical or mental health. Separate rules apply to personal data about criminal allegations, proceedings or convictions. |
| Processing | Obtaining, recording or holding data. |
| Data subject | The person whose personal data is held or processed. |
| Data controller | A person or organisation that determines the purposes for which, and the manner in which, personal data is processed. |
| Data processor | A person, other than an employee of the data controller, who processes the data on behalf of the data controller. |
Data Protection Principles
Personal data we hold will be:
- Processed lawfully, fairly and in a transparent manner
- Collected for specified, explicit and legitimate purposes ('purpose limitation')
- Adequate, relevant and limited to what is necessary
- Accurate and, where necessary, kept up to date
- Kept in a form which permits identification of data subjects for no longer than is necessary
- Processed in a manner that ensures appropriate security of the personal data
What We Collect and Why
Park Planner is currently pre-launch. Through this website we collect personal data only when you choose to provide it to us:
- Register your interest / contact form: your name, email address, and optionally your park or company name and a message.
- Direct email: any information you choose to include when emailing us at customerservices@parkplanner.co.uk.
We use this information to:
- Respond to your enquiry;
- With your consent, keep you updated about Park Planner, including product updates, early access and launch offers.
The lawful basis for this processing is consent, which you give by ticking the consent box when submitting the form. You can withdraw your consent at any time by emailing us at customerservices@parkplanner.co.uk, and we will remove your details from our records.
We will only retain the data we collect for as long as is necessary to satisfy the purpose for which it has been collected. We do not sell your personal data, and we do not use it for automated decision-making or profiling.
Use of Third-Party Processors
Park Planner may engage third-party service providers ("processors") to carry out specific data processing activities on its behalf — for example, website hosting and the delivery of form submissions and emails. Such parties shall:
- Process personal data only on documented instructions from Park Planner;
- Be bound by written contractual terms ensuring confidentiality and compliance with the UK GDPR and the Data Protection Act 2018;
- Implement appropriate technical and organisational measures to safeguard the data against unauthorised or unlawful processing and against accidental loss, destruction or damage;
- Permit Park Planner to conduct or request audits, inspections or evidence of compliance where appropriate; and
- Immediately inform Park Planner if any instruction appears to infringe applicable data protection legislation.
This website is hosted on Cloudflare's global network. Form submissions are transmitted securely (HTTPS), protected against spam and abuse by Google reCAPTCHA, and delivered to us by email via Mailgun. We will ensure that only processors providing sufficient guarantees to meet the requirements of UK data protection law are appointed to process data on our behalf.
Cookies
This website uses only essential cookies. Specifically:
| Cookie | Purpose | Duration |
|---|---|---|
| pp_consent | Remembers your cookie consent choice so we don't ask you on every visit. | Up to 12 months |
| Cloudflare cookies (e.g. __cf_bm) | Set by our hosting provider, Cloudflare, for security and bot protection. These are strictly necessary for the site to operate securely. | Typically under 1 hour |
| Google reCAPTCHA (_GRECAPTCHA) | Set by Google reCAPTCHA, which we use to protect our contact form from spam and abuse. Google may process your IP address and browser information for this security purpose. See the Google Privacy Policy. | Up to 6 months |
We do not use advertising or analytics cookies. If we introduce any non-essential cookies in future, we will update this notice and ask for your consent before setting them.
Data Storage and Security
Digital records and any portable electronic devices that contain personal information comply with the DPA and are regularly reviewed. Access to personal data is limited to those who need it. Destruction and archiving of personal data procedures are also aligned to the DPA.
Your Rights
- Your right of access — you have the right to ask us for copies of your personal information.
- Your right to rectification — you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure — you have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing — you have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing — you have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability — you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent — where we rely on your consent, you can withdraw it at any time.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to Make a Complaint
If you feel that we have mishandled your personal and/or special category data at any time, you can make a complaint to us by emailing customerservices@parkplanner.co.uk.
Alternatively, you can contact the Information Commissioner's Office by visiting their website (https://ico.org.uk/make-a-complaint/) or by calling their helpline on 0303 123 1113. Please note that the ICO expects an individual to address any complaints with us before contacting them.
Changes to This Notice
We may update this privacy notice from time to time. Any changes will be posted on this page with an updated revision date.